Mystery Visiting

How do you deliver the ultimate customer experience?

Only with the right consistency and dedication can you meet or exceed your clients’ expectations. The sooner you know what and where to improve, the more likely you are to reach the ultimate client satisfaction.

We can help you by organizing a mystery visit. We have someone visit your organization, analyze the process by reviewing all critical steps and behavioral skills so that you gain full insight into your own company’s client experience.

How do your customers experience your service?

Our mystery visit is a great way to gain an in-depth evaluation of your services and corporate process. It will help you reach a clear and specified overview of what goes well and which areas may need improvement.

Customer satisfaction is of fundamental importance. When clients are satisfied with the service offered to them, they develop conscious or unconscious loyalty behavior. This means that they will, in most cases, advertise their satisfaction verbally, through text or pictures, offline or online.

All of this will be extremely valuable to your company. The mystery visit will eventually lead to loyal customers, and, on top of that, to indirect promotion of your company in a very efficient way!

The service

The mystery visit has a simple set-up but will provide you with very valuable data. Our researchers will present themselves as customers, with the aim to strictly evaluate the customer service within your organization. Beforehand, we will discuss which aspects of the service need investigating. Based on the experiences of our researcher(s), we will provide you with a comparison between the current and the desired situation. We will present all the critical aspects to you, each with their own techniques for improvement, so that you can ultimately improve each aspect of your customer experience.

Why Coach Caribbean?

Coach Caribbean offers extensive experience in human resources-related activities and matters. We always adapt our services to the exact need(s) of your company, aiming to achieve an optimum result.